Frequently Asked Questions

Frequently Asked Questions2020-07-26T16:48:17-04:00
I locked myself out of the online store? How do I order products?2021-08-13T16:16:15-04:00

Have you ordered products online in the past? If not, you’ll need to create an account. If you have ordered products before, be sure you are using the right username and password. You are only locked out for about an hour and then you can try again.

You may be trying to log into the Support Page which is in a different place on our site. The support page can be found if you hover over “About acne and skincare” then click on Virtual Clear Skin Support. This password is in the emails you received from us (titled Welcome, Weeks 1-2 etc.), not your password to order products. The reason this is password protected is because it’s exclusively for our clients only. You have VIP access to our “secret sauce”. If you have any questions please reply to our emails or call us. We’re happy to help!

Why do I have acne?2020-07-26T16:44:36-04:00

Acne is a condition inherited from your parents. The skin cells that line the pore shed too quickly for the body to get rid of them. As the skin cells build up deep in the pore, mixing with oil, they form a plug that turns into a pimple. Sometimes it’s just a black or whitehead (non-inflamed). Sometimes, it’s a pustule or cyst (inflamed). And sometimes it could be both.

Either way, it is genetically determined whether your pores will function properly. If you are one whose pores don’t behave, we are so glad you found us.

How does your program work?2020-07-26T16:41:34-04:00

Teri Eastin, founder of the Virtual Clear Skin Program, knows that YOU are your best advocate for your skin. We arm our clients with a three-pronged approach; Products, Education, & Lifestyle.

First, our clients receive heavily-researched and clinically-proven information to understand their skin.

Second, we provide clients with the most effective, product-centered program designed to treat current breakouts as well as to prevent new breakouts from forming. Dedicated use of these products is required to achieve clear skin. And in order to keep the skin receptive to treatment, we do recommend that our clients change how they use the home care products every 2 weeks according to the set of instructions that will be provided. This approach strengthens their skin care in order to get them  clear without irritating their skin or causing too much dryness.

Third, we recommend dietary, lifestyle, and hair care changes. Our most successful clients accept that in order to achieve clear skin, they must make these changes.

Many clients are able to take advantage of our safe and effective treatments every two weeks. Treatments include extractions, exfoliation, as well as LED light treatment. Coming in to the office for treatments can help hasten the process of getting clear. However, even without extractions, which are not required to achieve clear skin, our clients typically see results in about 3-6 months and some have their acne under control in as few as 3 months.

Why can’t I use my current products?2020-07-26T16:40:06-04:00

One thing to consider: If your current products were working, why are you searching for an alternative acne treatment?

This tends to happen because, unfortunately, many big skin-care companies rely on trends rather than results for the purpose of financial gain. This leads to many products having “pore-clogger” in them even when their manufactured “to fight acne”. It can be very expensive, not to mention frustrating.

Also, while some of your products may not necessarily contain pore-clogging ingredients, they likely don’t contain ingredients to prevent new acne from forming.

Our clients know that the products they purchase are formulated with the proper ingredients and the correct pH to make them effective for getting rid of acne and preventing new acne from forming.

*Our clients use our products exclusively. The use of other products will inhibit your results.

Why do I have to wear sunscreen every day?2020-07-26T16:39:17-04:00

Many of us wear  SPF simply as the way to prevent a sunburn at the pool or beach. It is so much more important than just that.

We all know that sunburns are painful and that serious sunburns can potentially lead to skin cancers. We, obviously want you to avoid that, and we offer a full spectrum sunblock that blocks UVA (Aging) rays as well. These UVA rays go deepest into the skin, down to the dermis, where they cause the most damage. These affects manifest in about 20-30 years in the form of wrinkles and age spots.

Avoiding the outdoors and direct sunlight does not prevent contact with UVA rays as they penetrate windows (think of driving in the car). If the sun is up, UVA rays are present. Wearing SPF is the most anti-aging step you can take for your skin. Wear it every day of the year even during the cold months and/or rainy days.

Our Everyday SPF does double-duty as a safe and effective SPF as well as a daily moisturizer which is so important while on our program, especially in the winter months, so skin doesn’t get uncomfortably dry

How much will this cost?2020-07-26T16:37:10-04:00

The cost of our program largely depends upon what you want to include.

In-office clients will have the benefit of extractions as well as other treatments.

Our Virtual Clients enjoy the lower-costs and freer schedules of getting clear from home with no appointments to schedule in or budget for.

In either program, our goal is to get you clear in 6 months or less. The average client is clear between 3 and 4 months. However, many factors apply to the time it takes to achieve clear skin, specifically acne type and the client’s commitment to adhere to our program and suggested lifestyle changes.

Consultations, if desired prior to beginning the program, are $75. Ou “Say Goodbye to Acne” Starter Kit is $249 and covers the consultation fee, but bear in mind that if you have body acne (more skin to treat) then you will need more products thus, causing the cost to rise. All costs can be reviewed with you at any time if you would like.

If you would like to add treatments to your clear skin journey, the cost for a 30-minute session is $95 and it’s $125 for a 60-minute session. You are welcome to come in as frequently as every two weeks or not at all. As long as you stay consistent and diligent with the product regimen you will achieve the results you are looking for

Once our clients achieve clear skin, they are able to stay clear with continued use of our products and by adhering to the lifestyle guidelines laid out for the program. The average cost for maintenance per month is between $50 and $75.

Give us a call at 404.900.5152 if you have any questions.

What if I am on other acne prescriptions?2020-07-26T16:34:37-04:00

We recommend our clients to be off all prescriptions for at least 2 weeks before starting our program. This is because most prescriptions tend to make the skin very sensitive which will not pair well with our products which are exfoliating. Over exfoliation produces unfavorable results.

And as per our Waiver agreement, you are not to use other products while on our program.

Can I continue my favorite makeup?2020-07-26T16:33:09-04:00

Unfortunately, many makeups contain pore-clogging ingredients. That is why we strongly recommend our clients use Priia makeup , an acne-safe line developed by an acne-specialist based out of Pennsylvania. Our clients love it and we love it too. We can match you for their line at any of your appointments.

We do also know of a few others that are acne-safe and we’d be happy to review them with you.

We recommend making this change at the start of the program so that our clients may get their desired results as quickly as possible.

Why can’t I have any dairy?2020-07-26T16:30:26-04:00

We understand dairy-love, but it is unfortunately an impediment in your journey to clear skin to keep it in your diet.

Here’s why. It’s all come down to iodides. Iodides, when excreted from the skin, irritate the lining of the pore causing more oil production and shedding of dead skin cells. When you are acne-prone, you already over-produce dead skin cells which, along with your “stickier”, natural, acne-prone oil, causes a plug in the pore that will inevitably form into acne (inflamed or non-inflamed). Removing iodide-rich food, like dairy, will keep from essentially counteracting the work the products are doing.

We know it is not easy to eliminate your favorite foods from your diet. However, we also know our happiest clients have embraced these changes.

The iodide rich foods we will educate you about should be avoided for at least the first 3 months of the program. Some of our clients stay away from these foods while others will try adding one at a time back to their diet very slowly and in moderation to see how their skin is affected. Sometimes, the addition of a food will cause a break-out and is thus not safe for that client. But in some circumstances, a little of that food will be okay.

Our most successful clients understand that getting clear is a process and that discovering food triggers is part of it.

We are happy to offer suggestions for replacement choices so, don’t hesitate to ask!

What if I’m not sure about starting your program?2020-07-26T16:28:29-04:00

Please contact us with any questions you might have about what is involved in our program. And, sincerely, if you’re not ready to commit, you should wait. We are here to support our clients in making the changes necessary to achieve clear skin and we definitely want our clients to be excited about the results they achieve, but we know it can be a lot.

We will never pressure you to start our program. We trust you will know when you are ready. And when you are, we will be here for you.

How long will it take to get clear?2020-07-26T16:26:13-04:00

It takes acne between 2 and 3 months to reach the surface of the skin. Therefore, it will take a minimum of 3 months for clients to see clear skin, regardless of acne type, lifestyle, age, etc.

Our Virtual Clear Skin Program allows clients to achieve clear skin in between 6 and 9 months without treatments.

Our monthly in-office clients typically achieve clear skin in about 6 months.

And our bi-weekly clients can be clear in as little as 3 or 4 months.

These results are enjoyed by clients who commit fully to making necessary changes required and will vary depending upon each client’s ability to utilize all aspects of our program. If you begin with us, you are in charge of your results. If you follow all our recommendations you will get the best possible results in the shortest amount of time.

*Note that result times may vary slightly from person to person as no two clients have the same set of circumstances.

Will I have to use your product forever?2020-07-26T16:25:09-04:00

Probably not. Being acne-prone means your skin is not “behaving”. So, in our program, we help you train it to “behave”. Until your skin begins to function the way it is supposed to, and there is no way to know when that is, you will need to use our products to continue to get the results you desire.

Once you are clear for at least 6 months, you can start to wean off of the active products (never “cold-turkey”) and see how your skin reacts. We continue the weaning as long as your skin continues to “behave.” If you start to break out again, your skin is telling us it’s not ready to be without the products.

That being said, no client’s skin can “behave” unless the basics continue; wash, moisturize, and use SPF. Every day. Forever.

What are the acne treatments like? Will I be red?2020-07-26T16:23:41-04:00

We begin treatments with either a mild chemical peel (after which some clients may experience a little flaky skin for a few days) or a light enzyme (no flakiness depending on the skin’s condition the day of your treatment) to exfoliate the skin.

Our second step is to extract. There will be some discomfort during this process.

We complete each session with an LED light treatment to kill bacteria in the pores, reduce redness, and promote the healing of your skin.

You will be red and bumpy after your acne treatment, bur clients know the results are worth it! Using ice when you get home helps reduce the inflammation and redness.

*Treatments are always done by a highly qualified and trained acne specialist in a private room.

What make this program different from other things I’ve tried?2020-07-26T16:20:44-04:00


#1 We treat each client as an individual. Our program is formulated specifically for your skin and acne type. Every treatment and regimen is modified to best suit you.

#2 We believe everyone deserves clear skin. That’s why we only accept clients who are committed to our program. We know we can’t care more than you do about clear skin.

#3 We get results and we get them quickly. Check out our before and after photos for inspiration.

Do you offer a money back guarantee?2020-07-26T16:14:27-04:00

We are 100% certain of the effectiveness of our program, however we don’t offer a money back guarantee because it all comes down to you. You are your only guarantee.

Can I just get monthly treatments and continue my current regimen?2020-07-26T16:08:32-04:00

We want you to be successful in your clear skin journey. So, we cannot recommend continuing the use of your current regimen. We will provide you with our products that have been proven successful in the prevention of acne.

Our program has been carefully designed from years of research and experience in order to help clients achieve clear skin. Extractions and/or chemical peels alone will not prevent new breakouts from forming. They simply work in conjunction with the at home regimen by bolstering their effectiveness and, frequently, truncating the clearing process.

Our appointments are reserved for those who are following our program.

How old do you have to be to start your program?2020-07-26T16:04:31-04:00

We are willing to see clients as young as 13, but it cannot be overstated that the client must be responsible, independent, and willing to make major changes. We will work with teens to empower them to be in control of their skin, but acne is challenging for clients of any age and it can be especially so for teens.

If you are a parent who is perhaps more concerned about your child’s skin than they are, we suggest waiting until your teen asks for help with getting rid of their acne. We want your investment in your child’s skin to be worthwhile and that depends on them.

Can I use insurance to pay for my treatments?2020-07-26T16:00:39-04:00

We do not accept insurance, but we can provide you an itemized receipt if you would like to file a claim on your own.

We do, however, accept HSA and flexible spending cards and we would be happy to provide you with a Letter of Necessity to make your claim.


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