Frequently Asked Questions

Have you ordered products online in the past? If not, you’ll need to create an account. If you have ordered products before, be sure you are using the right username and password. You are only locked out for about an hour and then you can try again.

You may be trying to log into the Support Page which is in a different place on our site. The support page can be found if you hover over “About acne and skincare” then click on Virtual Clear Skin Support. This password is in the emails you received from us (titled Welcome, Weeks 1-2 etc.), not your password to order products. The reason this is password protected is because it’s exclusively for our clients only. You have VIP access to our “secret sauce”. If you have any questions please reply to our emails or call us. We’re happy to help!

Acne is a genetically inherited skin disorder. The skin cells that line the pore shed too quickly for the body to get rid of them. As the skin cells build up deep in the pore, mixing with oil, they form a plug that turns into a pimple. Sometimes it’s just a black or whitehead (non-inflamed). Sometimes, it’s a pustule or cyst (inflamed). And sometimes it could be both.

Either way, it is genetically determined whether your pores will function properly. If you are one whose pores don’t behave, we are so glad you found us. We’ll teach you how to use skincare correctly, what acne triggers to avoid and diet/ lifestyle changes to make for significant reduction in your acne.

Teri Eastin, founder of the Atlanta Acne Specialists, knows that YOU are your best advocate for your skin. We arm our clients with a three-pronged approach; Products, Education, & Lifestyle.

First, our clients receive heavily-researched and clinically-proven information to understand their skin.

Second, we provide clients with the most effective, product-centered program designed to treat current breakouts as well as to prevent new breakouts from forming. Dedicated use of these products is required to achieve clear skin. And in order to keep the skin receptive to treatment, we do recommend that our clients change how they use the home care products every 2 weeks according to the set of instructions that will be provided. This approach strengthens their skin care in order to get them clear without irritating their skin or causing too much dryness.

Third, we recommend dietary, lifestyle, and hair care changes. Our most successful clients accept that in order to achieve clear skin, they must make these changes.

Many clients are able to take advantage of our safe and effective treatments every two weeks. Treatments include extractions, exfoliation, as well as LED light treatment. Coming in to the office for treatments can help hasten the process of getting clear. However, even without extractions, which are not required to achieve clear skin, our clients typically see results in about 3-6 months and some have their acne under control in as few as 3 months.

One thing to consider: If your current products were working, why are you searching for an alternative acne treatment?

This tends to happen because, unfortunately, many big skin-care companies rely on trends rather than results for the purpose of financial gain. This leads to many products having “pore-cloggers” in them even when they are manufactured “to fight acne”. It can be very expensive, not to mention frustrating.

Also, while some of your products may not necessarily contain pore-clogging ingredients, they likely don’t contain ingredients to prevent new acne from forming.

Our clients know that the products they purchase from us are formulated with the proper ingredients and the correct pH to make them effective for getting rid of acne and preventing new acne from forming.

*Our clients use our products exclusively. The use of other products will inhibit your results.

Many of us wear  SPF simply as the way to prevent a sunburn at the pool or beach. It is so much more important than just that.

We all know that sunburns are painful and that serious sunburns can potentially lead to skin cancers. We, obviously want you to avoid that, and we offer a full spectrum sunblock that blocks UVA (Aging) rays as well. These UVA rays go deepest into the skin, down to the dermis, where they cause the most damage. These affects manifest in about 20-30 years in the form of wrinkles and age spots.

In addition, any product that will correct your acne will also make you more prone to sun damage. Wearing SPF will prevent that damage from occuring.

Avoiding the outdoors and direct sunlight does not prevent contact with UVA rays as they penetrate windows (think of driving in the car). If the sun is up, UVA rays are present. Wearing SPF is the single most important anti-aging step you can take for your skin. Wear it every day of the year even during the cold months and/or rainy days.

Our Everyday SPF 30 + our tinted Everyday SPF 40 does double-duty as a safe and effective SPF as well as a daily moisturizer which is so important while on our program, especially in the winter months, so skin doesn’t get uncomfortably dry.

The cost of our program largely depends upon what you want to include.

In-office clients will have the benefit of extractions as well as other treatments.

Our Virtual Clients enjoy the lower-costs and freer schedules of getting clear from home with no appointments to schedule in or budget for.

In either program, our goal is to get you clear in 6 months or less. The average client is clear between 3 and 4 months. However, many factors apply to the time it takes to achieve clear skin, specifically acne type and the client's commitment to adhere to our program and suggested lifestyle changes.

Consultations, required prior to the beginning of the program, are $75. our "Say Goodbye to Acne" Starter kit is approximately $225.

If you would like to add treatments to your clear skin journey, the cost is:

• $100+ per 30 minute session
• $125+ per 45-minute session
• $150+ per 60-minute session

You are welcome to come in as frequently as every two weeks or not at all. As long as you stay consistent and diligent with the product regimen you will achieve the results you are looking for.

Once our clients achieve clear skin, they are able to stay clear with continued use of our products and by adhering to the lifestyle guidelines laid out for the program. The average cost for maintenance per month is between $50 and $75.

Give us a call at 404.900.5125 is you have any questions.

We recommend our clients to be off all prescriptions for at least 2 weeks before starting our program. This is because most prescriptions tend to make the skin very sensitive which will not pair well with our products which are exfoliating. Over exfoliation produces unfavorable results.

And as per our Waiver agreement, you are not to use other products while on our program.

Unfortunately, many makeups contain pore-clogging ingredients which is why we put together a list of acne safe makeups for our clients.

Even if a makeup says “oil free” or “non comedogenic” it can still cause breakouts which is beyond frustrating for us and our clients.

We recommend making this change at the start of the program so that you may get your desired results as quickly as possible.

We understand dairy-love, but it is unfortunately an impediment in your journey to clear skin to keep it in your diet.

Here’s why. It’s all come down to iodides. Iodides, when excreted from the skin, irritate the lining of the pore causing more oil production and shedding of dead skin cells. When you are acne-prone, you already over-produce dead skin cells which, along with your naturally “stickier”, acne-prone oil, causes a plug in the pore that will inevitably form into acne (inflamed or non-inflamed). Removing iodide-rich food, like dairy, will keep from essentially counteracting the work our products are doing. Dairy also causes inflammation in the body

We know it is not easy to eliminate your favorite foods from your diet. However, we also know our happiest clients have embraced these changes.

The iodide rich foods we will educate you about should be avoided at least until you achieve clear skin. Some of our clients stay away from these foods while others will try adding one at a time back to their diet very slowly and in moderation to see how their skin is affected. Sometimes, the addition of a food will cause a break-out and is thus not safe for that client. But in some circumstances, a little of that food will be okay.

Our most successful clients understand that getting clear is a process and that discovering food triggers is part of it.

We are happy to offer suggestions for replacement choices so, don’t hesitate to ask!

Please contact us with any questions you might have about what is involved in our program. You’re welcome to schedule a Complimentary Introductory Call where you can speak directly with an Acne Specialist who will be happy to assist you.

And, sincerely, if you’re not ready to commit, you should wait. What we offer is a safe and effective alternative to harsh prescriptions and antibiotics. We consider is a whole body approach to significant reduction in your acne in under 6 months.

We are here to support our clients in making the changes necessary to achieve clear skin and we definitely want our clients to be excited about the results they achieve and we understand it can be a lot of change.

We will never pressure you to start our program. We trust you will know when you are ready. And when you are, we will be here for you.

Our goal is for you to be acne free in under 6 months without prescriptions. It will take a minimum of 3 months for clients to see clear skin, regardless of acne type, lifestyle, age, etc. The sweet spot for most clients is 3-4 months. There may be some residual redness from past breakouts (PIE) post inflammatory erythema and your skin will continue to improve for several months after your “clear date”.

These clear skin results are enjoyed by clients who commit fully to making necessary changes required and will vary depending upon each client’s ability to utilize all aspects of our program. If you begin with us, you are in charge of your results. If you follow all our recommendations you will get the best possible results in the shortest amount of time.

*Note that result times may vary slightly from person to person as no two clients have the same set of circumstances.

Probably not. Being acne-prone means your skin is not functioning properly. So, in our program, our products are forcing your skin to behave like a normal skin until your skin begins to function the way it is supposed to, and there is no way to know when that is, you will need to use our products to continue to get the results you desire.

Once you are clear for at least 6 months, you can start to wean off of the active products (never “cold-turkey”) and see how your skin reacts. We continue the weaning as long as your skin continues to “behave.” If you start to break out again, your skin is telling us it’s not ready to be without the products.

There is no cure for acne, only to manage it through proper skincare, diet and lifestyle modifications.

Most clients are so happy with their acne free skin that they happily continue using them for the long term.

We begin treatments with either a mild chemical peel (after which some clients may experience a little flaky skin for a few days) or a light enzyme (no flakiness depending on the skin’s condition the day of your treatment) to exfoliate the skin.

Our second step is to extract. There will be some discomfort during this process.

We complete each session with an LED light treatment to kill bacteria in the pores, reduce redness, and promote the healing of your skin.

You will be red and bumpy after your acne treatment, bur clients know the results are worth it! Using ice when you get home helps reduce the inflammation and redness. We always moisturize and protect your skin at the end as well.

*Treatments are always done by a highly qualified and trained acne specialist in a private room.

Everything!

#1 We treat each client as an individual. Our program is formulated specifically for your skin and acne type. Every treatment and regimen is modified to best suit you.

#2 We believe everyone deserves clear skin. That’s why we only accept clients who are committed to our program. We know we can’t care more than you do about clear skin.

#3 Instead of trying one thing and another and another, we teach you everything to do and as importantly NOT do, so you are set up for success from the beginning which is how you can get clear in as little as 3 months when you follow our recommendations.

#4 We get results and we get them quickly. Check out our before and after photos for inspiration.

We are 100% certain of the effectiveness of our program, however we don't offer a money back guarantee because it all comes down to you. You are your only guarantee.

We want you to be successful in your clear skin journey. So, we cannot recommend continuing the use of your current regimen. We will provide you with our products that have been proven successful in the prevention of acne.

Our program has been carefully designed from years of research and experience in order to help clients achieve clear skin. Extractions and/or chemical peels alone will not prevent new breakouts from forming. They simply work in conjunction with the at home regimen by bolstering their effectiveness and, frequently, truncating the clearing process.

Our appointments are reserved for those who are following our program.

We are willing to see clients as young as 13, but it cannot be overstated that the client must be responsible, independent, and willing to make major changes. We will work with teens to empower them to be in control of their skin, but acne is challenging for clients of any age and it can be especially so for teens.

If you are a parent who is perhaps more concerned about your child’s skin than they are, we suggest waiting until your teen asks for help with getting rid of their acne. We want your investment in your child’s skin to be worthwhile and that depends on their 100% participation in their results.

We do not accept insurance, but we can provide you an itemized receipt if you would like to file a claim on your own.